Ashfield Valley Primary School

What do to if you have a concern

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What to do if your child is having a problem at school...

At Ashfield Valley Primary School, we all want kind, resilient, responsible, respectful and honest pupils. 

Hopefully, your child is settled and happy, and is enjoying school life. However, there may be a time when your child is having a difficulty at school and you need to know what to do to help resolve the problem.

Firstly ...
If you or your child has a problem concerning a school issue, first talk to your child's teacher. Think about what you hope will happen as a result of your discussion and let the teacher know this.

If the issue seems to continue, it is important that you meet again with your child's class teacher to highlight that the issue appears to be on-going.

Secondly ...
If you haven't been able to resolve your concern at this point, then please make your next appointment with the Phase Standards Leader:

  • EYFS Leader - Mrs Iqbal
  • Key Stage 1 Leader - Mrs Nisar
  • Key Stage 2 Leader - Miss Griffin

Thirdly ...
If you are still unhappy about the situation...
Ask for an appointment to see our Deputy Head Teacher Mrs Begum.

Fourthly ...
If, after a meeting with our Deputy Head Teacher, you feel the matter still remains unresolved, then please make an appointment to see the Head of School, Mrs Edge.

Finally, if the problem has still not been sorted out...
You can make a formal complaint (please see our Complaints Policy). This is a serious step to take and it is important that you have thought things through carefully.

In a school setting it is inevitable that concerns appear from time to time, but we much prefer to hear from you at an early stage in order that we can work together to stop a worry growing and to speedily find a harmonious resolution.

Thank you.